Effective Date: [01/25/2019]
Silent Partner Services LLC (“we”, “us”, or “our”) is committed to maintaining the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, and protect information when you use our IT consulting services, software development offerings, or our software-as-a-service (SaaS) platform.
1. Information We Collect
We may collect the following types of information:
– Contact details (name, email address, phone number)
– Business information related to IT systems or engagements
– Device or hardware metadata (e.g., mobile device ID or characteristics)
– Usage data and login activity from our platform (via essential cookies)
– SMS telemetry data, if you have opted into our SMS-based device monitoring or reporting services
2. Use of Information
We use the information we collect to:
– Provide and support our IT consulting and SaaS services
– Respond to inquiries and provide customer support
– Monitor platform performance and improve user experience
– Ensure account security and compliance with system policies
– Analyze and process telemetry data submitted via SMS, if you have voluntarily enrolled in our telemetry reporting program
3. Cookies
We use only essential cookies necessary for secure login, session management, and platform functionality. We do not use third-party tracking cookies or analytics platforms.
4. SMS Telemetry Program
Participation in our SMS telemetry program is voluntary and subject to opt-in by the client. By opting in, you agree that:
– Your system may send automated SMS messages to our secure endpoints
– These messages may include device identifiers, operational metrics, or geolocation data
– We will only use this information to support and monitor systems explicitly tied to your service agreement
Opt-out: You may withdraw from the SMS telemetry program at any time by contacting us or disabling the relevant configuration on your device. No further SMS data will be collected once participation is terminated.
5. Information Sharing
We do not share your personal data with any third parties. We do not use subcontractors or outsourced service providers.
6. Data Security
We maintain industry-standard security measures to protect your information from unauthorized access, disclosure, or misuse. However, no electronic transmission or storage is ever fully secure.
7. Your Rights
You may contact us to request access to, correction of, or deletion of your personal data by emailing info@silentpartnersercies.com
8. Changes
We may update this Privacy Policy from time to time. Any changes will be posted on our website with an updated effective date.
Terms and Conditions
Effective Date: 01/25/2019
By accessing or using any services provided by Silent Partner Services LLC (“Company”), including our software platform, you (“User”) agree to the following terms and conditions:
1. Use of Services
You are authorized to use our services and platform only for lawful business purposes. You agree not to misuse or interfere with the normal operation or security of our platform or systems.
If you participate in our SMS telemetry program, you agree to:
– Only transmit telemetry data from authorized devices
– Not send unauthorized, malformed, or fraudulent messages to our SMS endpoints
– Maintain the security and control of any devices transmitting such data
We are not responsible for carrier message costs, message delays, or message delivery failures associated with your participation.
2. User Accounts
If you create an account on our platform, you are responsible for maintaining the confidentiality of your login credentials and all activities under your account. You must notify us immediately of any unauthorized use.
3. Intellectual Property
All software, code, content, and documentation developed or made available by us is the property of Silent Partner Services LLC. You may not reverse engineer, copy, or redistribute platform components without written consent.
4. Confidentiality
You agree not to disclose any confidential information related to our services, systems, or other clients without prior written authorization.
5. Platform Availability
We strive to maintain high availability of our services but do not guarantee uninterrupted access. We may perform scheduled maintenance or updates without prior notice.
6. Limitation of Liability
To the maximum extent permitted by law, Silent Partner Services LLC is not liable for any indirect, incidental, or consequential damages arising from the use of our services or platform, including those related to the operation or misoperation of SMS-based telemetry.
7. Termination
We reserve the right to suspend or terminate your access to the platform or services at our discretion for violations of these terms or other misuse.
8. Governing Law
These terms are governed by the laws of the State of Maryland, without regard to conflict of law principles.
